Our users manage large accounts at large companies.
Commercial users manage the finances of large companies. This can include overseeing multiple accounts across multiple sub-companies. **Not reflective of Truist's specific commercial clients**
Gathering context with user interviews.
To begin our process, we engaged with our research team and enlisted the help of Nick Cochran to schedule some interviews to help gather context on our users. I helped out as a notetaker during these sessions.
Our initial research showed us these two primary areas of concerns for our users with remote banking.